Frequently Asked Questions

Frequently Asked Questions

Answers to the questions cross-border sellers ask most, from booking and warehousing to export, customs clearance, and final-mile delivery.

4 common questions FBA First-mile Customs and Delivery

FBA first-mile logistics covers the full journey from origin in China to an Amazon FBA warehouse, including pickup, export declaration, international ocean, air, or express transport, destination customs clearance, and final-mile delivery.

Express ocean service takes about 9-11 business days, standard service 12-16 business days, and economy service 30-45 calendar days. Actual transit time depends on the origin port, carrier, and route.

Freight is generally calculated by weight, volume, origin, and destination. Use our 30-second quote form with your origin and destination to request a reference rate.

We offer cargo insurance throughout the journey. If cargo is lost or damaged, we aim to complete the claims process within 7-15 days.